Digital Customer Journey for Restaurants & Cafés

Running a Restaurant or Café is hectic. Therefore we recommend to automate as much communication as possible. Here we will show our three automatic suggestions, sent based on the guest visitor statistic.

Digital customer jurney hotels 8This tutorial contains tips and tricks for how you can create a digital customer journey, using Loyall Solutions.

Time saved, Sales increased

A digital customer journey saves time, communicates with your guests on their premises, provides practical information during stays that lead to resale, and communicates relevant content after a visit.

Review and Feedbacks

  • There are a few things that sell better that credible, positive reviews about your business. When review encouragement is sent at the right time to the right person, the recipient respond positively. 
  • The email is simple, create more valuable reviews in your preferred channels. 
    • Tripadvisor
    • Google Review
    • Facebook Review
    • Booking.com Review
    • Hotels.com Review
    • Internal feedback solutions
    • And any other sites valuable for you. 
  • Use the Delay Function, and choose the time you want your guests to receive this communication. 3-8 hours is often used here. 
  • This email has intends to invite the guest back. 
  • There is a big difference in sending relevant content to the relevant time, rather than sending out at any time. Therefore, we have good experience of inviting your guests back when their visit is fresh in memory.
  • In this email you can add great pictures of food, your restaurant, your café or your ongoing events
    • When you upload them automatically, you can add a link to a tab on the website or on your facebook event-page which is always updated with the latest event. 
    • Use the Delay Function, and choose the time you want your guests to receive this communication. 2-3 weeks is often used here.