Digital Customer Journey for Office Community or larger locations

This tutorial contains tips and tricks for how you can create a digital customer journey, using Loyall Solutions.

Digital customer jurney hotels (1) Each Office community, Municipalities, Harbors, City, and other larger locations that demand to communicate personalised with their visitors have different wishes and needs.
We recommend that you contact us for a strategic plan, or check out our general suggestions below.

Time saved, Sales increased

A digital customer journey saves time, communicates with your guests on their premises, provides practical information during stays that lead to resale, and communicates relevant content after a visit.

Welcome Communication

This email often contains practical information regarding the visitor's stay.
- A Harbour may want to announce
  - - How the visitor may pay,
    - How they can use the port facilities,
    - Where the nearest restaurants, stores, malls, or facilities are,
    - How do the rules of the harbor look like
- A Municipality may represent the facilities available in the municipality
  - - Gain more visitors to the local mall,
    - Present the unique art the municipality has to offer,
    - Help retailers to get more visitors,
    - Presents practical opening information to the municipality,
    - Promote the municipality as a more attractive tourist attraction,
- Cities, often controlled by a center association
  - - May promote similar as a Municipality but is often representing several members.
    - Gain competitive advantage and increase the attractiveness of membership by controlling a larger communications database.
    - Promote the members of the organization,
- Office Community may have collaborators or practical information they wish to convey
  - - How to access the office facilities,
    - How to reach your desired contact person,
    - A map of the area,
    - Event information,
    - Contact info,
    - Partners or employee benefits of using this office landscape,
    - Information about canteen

Use the Start Campaign function, and choose the time you want your guests to receive this communication. Now is often used here.

Thank you for your visit Communication

- Get feedback on the visit, as a;
  - - Survey,
    - Review,
    - General feedback
- Make the visitor feel seen and appreciated
  - - By giving him the advantage of having just visited you,
    - Promote practical information about his stay,
    - Invite him to complete the process that has started on your visit at home
- Promote your partners or other facilities after a guest/visitor/customer has visited your venue, it may be something you want to communicate.

Use the Delay Function, and choose the time you want your guests to receive this communication. 5-12 hours is often used here.

Win-back or partners

There is often something you want a visitor to get up on the phone, a week after they visited you.
- This can be anything from;

- - - Invite your visitor back
    - Promote your deals,
    - Make the visitor recommend friends,
    - Create an engagement in your social channels,

Each campaign is set up separately. Add one and one campaign, and when you have activated all five, your digital customer journey is complete. To get the best results, analyze your results and optimize if necessary.